Terms and Conditions
Please review the following terms and indicate your agreement below.
1)The Online Reservation System is being offered by K. Raheja Hospitality(A Division of Palm Grove Beach Hotels Pvt. Ltd) through Res Avenue India Pvt. Ltd & Res Avenue Singapore Pte. Ltd. 2)This facility is only for persons holding a Valid Credit Card / Net Banking Account. The users / guests are not allowed to make a transaction using a third party credit card / Net Banking Account. 3)The users are requested to take utmost precautions while making a online reservations and are requested not to share credit card / net banking details to any other person / ask any other person for help while executing a transaction on the internet. In case if you are not conversant with internet operations and the use of the net banking / online credit card payments we request you to desist from using this facility and instead call us and make the bookings. The list of the Sales Offices and Hotels are provided to you in the "Contact Us" Sections. 4)We reserve the right to amend the terms and conditions of the Hotel Reservations, including its cancellation policy and other terms without any notice. 5)The users are requested not to skip any details and are required to submit all the information as required , including the contact details, telephone/ mobile numbers and e-mail ID's for us to get in touch with you. We reserve the right to refuse the booking / cancel the reservation / not honour the reservation, due to lack of proper data. 6)After submitting the details when the transaction for Net Banking / Online credit payments are being processed, we request you to be patient and await for the instructions as set by the bank/service provider. If the processing of the payment is not successful, due to any reasons (for e.g Servers not authenticating, interruption of the transaction by break down in service or internet access, etc.) we request you to first check with your credit card company / bank whether the amounts have been debited. 7)You will be shown a Confirmation Request voucher after the transaction being successfully executed. You are required to take a print out of the same and preserve the same for future reference. You will receive a Confirmation Voucher by e-mail from the Hotel / Res Avenue giving all the details of your booking and the amounts charged. 8)This Confirmation Voucher which you receive by the e-mail is to be carried by the guest and is required to be produced by the guest at the time of Check In at the hotel along with the Credit Card through which you made the booking. The credit card is only to be produced for verification purposes only and this verification shall be done strictly in your presence. 9)The bookings shall always be treated as on request until you obtain a confirmation e-mail from our side. The guests are requested to check the details in the Confirmation E-mail Voucher, and ensure that the same is in order. Any discrepancy in the same is to be intimated immediately to the hotel reservations. We reserve the right not to entertain any amendments / rectifications later. 10)The guests should ensure that they carry the copy of the Confirmation E-Mail Voucher and produce it at the Front Office along with Passport Copy & Credit Card for verification purposes. 11)The guests are requested to note that the Online payment made through this Website will reflect in their credit card statement as payment made to "RES AVENUE". 12)By using this Online Reservation module, it is implied that you / guest have read and understood the Website terms and conditions and Online Reservations terms and conditions. By using this website and the Online Reservation facility you agree to and be bound by the terms and conditions including the Cancellation Policy. 13) All bookings made through this facility is to be done by the person who intends to use the services and the services / reservations are not transferable. All matters regarding refund are made in offline mode and is subject to the terms and conditions. 14)All disputes are subject to Mumbai jurisdiction only and Laws of Republic of India will prevail.
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" you agree and consent to the Terms of Service.
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